Client Portal

We're grateful you've chosen Four Points for your mental health care. 



Selecting your therapist* below will route you to the client portal.




 

Teletherapy

Your portal is the access point to teletherapy for most of our therapists. If your therapist uses Google Meet, you'll receive an invitation via email with a link rather than joining from the portal. 

Charlotte photo (3).png

* If you click an incorrect link, you'll get to the right place when you log in. 

Portal Resources

Tips for Using the Client Portal

 

Teletherapy Tips

Click for information about Zoom, Google Meet, and accessing sessions

Updating Credit Cards

Credit cards can't be edited in the portal- only added. If card info changes, please add the card with the updated information and submit a request for the old card to be removed. 

1. Log in to the portal and click "My Profile"

Portal menu with "My profile" circled

2. Scroll to credit cards and click "+"

Add credit card button in client portal

3. Enter the card information and click Add

Credit card data entry screen

3. Click the star to select the default card.

You can change the default as often as you'd like. Changing the default card impacts which card is charged after sessions. 

Cards are processed after sessions- within one week and usually sooner. Please let your therapist know if you have questions about how this works or you can email info@fourpointscc.com.

Blue star shows default credit card

Remove Card on File

It's not possible at this time to delete a card directly from the portal, however we've been told this feature may be added. 

For now, please use the request form below to let us know which card should be removed and we will take care of that for you. 

Portal Troubleshooting

If you're logged out of the portal repeatedly (for example, while completing paperwork), this is usually caused by having more than one portal window open at once. Please ensure you are logged in from only one window, including checking for any minimized windows or browsers. 

 

If this doesn't fix the issue, clearing cookies for the site usually resolves it.

 

If the issue persists, please email portal@fourpointscc.com 

and we'll gladly send paperwork to complete by another method or help you with anything else needed.

Missing Invitation

I can't find my portal invitation. Where should I look?

Sometimes it's routed to the promotions or spam folder. Please keep in mind the sender is TherapyAppointment.com rather than Four Points. If you're unable to locate it, please email us at portal@fourpointscc.com and we'll resend the link.

Electronic Paperwork

Intake forms and other paperwork needed over time can be found under My Docs & Forms