New Clients

What to Expect  + Helpful Information


If you're starting with a consultation, there is no charge for this appointment and your insurance will not be billed. Depending on the way your consultation is set up, you may have provided information that enabled a portal invitation to be sent, or we may set that up for you after your consultation if you choose to move forward with services.


A link from will be sent to the email address provided during scheduling. It expires in 48 hours.

If you need a new link, please email To create your account, click the link in the email. Please make note of your login information as the portal is used for many functions such as accessing teletherapy sessions,
communicating with our administrative team, and making changes to the credit card on file.

TherapyAppointment confirmation email


During portal registration, you'll be prompted to enter credit card information. We ask clients to save a card on file as we've
found it not only simplifies processes, but clients experience it as more convenient than stopping to provide payment at
each visit. Charges are run within one week of sessions, and usually sooner. (Please note clients with Medicaid are not
asked to put a card on file.)


We kindly ask for 24 hours notice (one business day) in the event of cancellations. Sessions canceled with less than 24
hours notice or missed without notice (no shows) will incur a $75 fee. Please note Saturdays, Sundays and federal holidays
are not considered business days and notice on these days will be considered provided the next business day.

Please note that as of January 1, 2023 our cancellation policy is changing. Late cancellation fees will still be $75, and fees for missed appointments will be $90. 


We are happy to accept in network insurance plans and ask that policy information be provided at the time of scheduling.
Missing information (such as the subscriber's date of birth) may result in the need to reschedule if not received 48 hours
prior to the first appointment. Benefit information is sent via portal message before the first appointment unless we do not
have sufficient information or do not receive information with enough lead time.


Intake paperwork is located in the portal under "My Docs & Forms." Completion at least 24 hours prior to your
appointment will allow your therapist to review the paperwork ahead of your intake and spend more time focusing on you
and your goals. If needed, paperwork can be completed at the office with prior notice.

"My Docs & Forms" button in client portal

Clients under 12

If custody agreements or court orders are in place, it is critical that we obtain a copy in order for the client to be seen. Preferred methods for sending documents are uploading to the client portal or sending via email to Alternatively, you may bring a hard copy to the office.


In person clients: A parent or legal guardian must accompany the client to sessions and we ask that you please remain on site during the appointment.


In Person Appointments

Fort Collins: 1221 E Elizabeth St, Suite 3 across from Poudre Valley Hospital.

N. Loveland: 4190 N Garfield Ave, Suite 1 off Hwy 287. 

Visit the Directions page for tips on finding us.


We no longer require masks on site, but if you would prefer your therapist wear a mask during session, please ask. We
are more than happy to accommodate this for any reason.


Please check in using the tablet in the entryway to let your therapist know you've arrived. If you have trouble with the tablet or it isn't working, don't worry- your therapist will still come by the waiting room at your scheduled appointment time.

Session Access

Our therapists have different preferences for the platform they use for sessions. Both platforms are HIPAA-compliant and both accomplish the same objective- getting your therapist to you virtually! You'll be informed about how to access your session at the time you schedule the intake appointment. If you have questions, though, about your first teletherapy appointment, feel free to email and we'd be happy to help you.

Teletherapy Appointments


Zoom sessions are accessed through the client portal. If you need help finding the portal login page,  and click your therapist's name. On the day of your appointment, after logging in, you'll see the appointment day and time with a Launch button. This opens Zoom and the video feed will begin when your therapist joins. To avoid difficulties running Zoom, we recommend making sure your browser is updated to the latest version.

Teletherapy "Launch" button to access Zoom sessions

Google Meet

Links to Google Meet sessions are sent via email. You can add the session to your calendar if you'd like or simply open the email invitation when it's time for your appointment. To join from an email, click the link under "Join with Google Meet."

Google Meet invitation link


If you're logged out of the portal repeatedly (for example, while completing paperwork), this is usually caused by multiple portal windows open. Please ensure you are logged in from only one window and do not have any minimized browsers that may be open to the portal. If this doesn't fix the issue, clearing your cache/cookies for the site will usually resolve it.


If the issue persists, please send an email to and we'll gladly send you paperwork to complete by another method or help you with anything else you need. 


Before Your First Appointment

Frequently Asked Questions

I had difficulty with the online paperwork. What should I do?

Please let us know and we can help. If your appointment is in person, we'll arrange for paper copies to be waiting for you. If your appointment is virtual, we can send you a pdf version.

I have questions about my insurance or payments. Who should I contact?

You are welcome to email or call the office at 970-682-1337. (We're often able to respond to emails more quickly than phone calls.)

My first appointment is set for teletherapy. Am I able to switch to "in person" sessions later?

This is dependent upon therapist availability. Many therapists do offer flexibility between teletherapy and in person sessions, so we recommend letting your therapist know if you're interested in this. In general, it is often possible to switch an in person appointment to teletherapy, even with short notice, for example due to illness. It may not be possible to switch from teletherapy to in person sessions, however, as some therapists work remotely on certain days and/or may have a wait list for office appointments.

How can I reach my therapist directly?

Your therapist will share their direct number with you during your intake appointment. This is the preferred method for managing logistics related to scheduling after your first appointment. Your therapist will be aware that you've contacted them more quickly than by calling the main office number.

I can't find my portal invitation. Where should I look?

Sometimes it gets routed to the promotions, junk or spam folder, and please keep in mind that the sender is TherapyAppointment rather than Four Points. If you're unable to locate it, please email us at and we'll be glad to assist you.

I have a question that isn't answered here.

Please let us know! We'd like to make sure your questions are answered. For the quickest response, please email You're also welcome to call the office at 970-682-1337.