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New Clients
Before Your First Appointment
Consultations
If you're starting with a 15-30 minute consultation, you will receive a phone call from the therapist at the scheduled time. There is no charge for the consultation and insurance is not billed.
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Paperwork
A link to the intake paperwork is included in the appointment confirmation email. Completing paperwork prior to the appointment allows more time for the therapist to focus on you rather than spending time on paperwork.
Payment
A secure credit card authorization is contained in the intake paperwork. We ask for a card on file because it simplifies processes and clients find it to be more convenient than providing payment each visit. Charges run within one week of sessions. We do not ask clients with Medicaid policies to submit credit card information.
Cancellations
We request 24 hours notice, or one business day, in the event of cancellations. Appointments missed without notice (no shows) and appointments canceled with less than 24 hours notice will incur a fee equal to the full rate of the service. Saturdays, Sundays and federal holidays are not considered business days and notice given on these days is considered provided the next business day. Due to Medicaid regulations, clients with Medicaid plans are not subject to fees.
Insurance
Checking In
Under Age 12
Teletherapy
Contacting Therapists
Policy information is requested at the time of scheduling and must be returned at least 48 hours before the first appointment. Missing information may result in cancelling or rescheduling the appointment. Benefit and payment information is sent by email, text or phone call.
​​Please check in using the tablet in the entryway to let your therapist know you've arrived. If you have trouble with the tablet or there's a technical issue, the therapist will still come to the waiting room at your scheduled appointment time.
If there are any agreements or legal actions that impact the client, including but not limited to custody agreements and medical decision-making authority, Four Points must obtain a copy prior to the first appointment. Please refer to the form titled Direction for Treatment of Minors in the intake paperwork for guidance on required documentation. Documents can be emailed to info@fourpointscc.com. Clients under 12 attending sessions in person must have a parent or legal guardian in attendance. We ask that the parent or guardian remain on site or in the immediate vicinity, for example in the parking lot, during the appointment.
Virtual sessions are hosted on Google Meet. Links to sessions are sent before the appointment by email.
Therapists provide a direct phone number during the initial appointment. For scheduling matters, clients are asked to contact the therapist directly rather than using the main phone number or email address. This allows therapists to receive messages more quickly.
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