New Clients
Consultations
If you're starting with a 15-30 minute consultation, you'll receive a phone call from the therapist at your scheduled time. There is no charge for this appointment and your insurance will not be billed.
Portal
A link* from TherapyAppointment.com is sent to the email address provided during scheduling. To create your account, click the link in the email. Please note your login information- the portal is used for teletherapy sessions, modifying credit card information, and more.
*The link expires in 48 hours. For a new link, please email info@fourpointscc.com.
Payment
You will be prompted to enter a credit card when you activate your portal. We ask for a card on file as we've found it not only simplifies processes, but clients experience it as more convenient than providing payment at each visit. Charges run within one week of sessions. (Please see next section for information specific to those who have Medicaid.)
Cancellations
We kindly ask for 24 hours notice, or one business day, in the event of cancellations. Appointments missed without notice (no shows) and appointments canceled with less than 24 hours notice will incur a fee equal to the full rate of the service. Please note Saturdays, Sundays and federal holidays are not considered business days and notice given on these days is considered provided the next business day.
*Due to regulations of Colorado Medicaid, clients with Medicaid are not subject to these fees and are not asked to put a card on file. If you have a Medicaid plan and need assistance with the card entry phase of portal activation, please contact info@fourpointscc.com.
Insurance
We are happy to accept in-network insurance plans and ask that policy information be provided at the time of scheduling. Missing information may result in the need to reschedule if not received 48 hours prior to the first appointment. Benefit information is sent via email, text or phone call before the first appointment unless the Four Points team does not have sufficient information to verify coverage or does not receive insurance information with sufficient lead time.
Paperwork
Intake paperwork is located in the client portal under My Docs & Forms. Please complete paperwork at least 24 hours prior to your appointment. This allows your therapist to spend more time with you rather using appointment time for paperwork.
Clients Under 12
If custody agreements or court orders are in place, it is critical that we obtain a copy prior to the first appointment. Please refer to Direction for Treatment of Minors contained in the intake paperwork for guidance on whether documentation is needed.
Please upload documents to the client portal (this is the preferred method) or email to info@fourpointscc.com.
Clients under 12 attending in person must have a parent or legal guardian in attendance. We ask that the parent/guardian remain on site or in the immediate vicinity, such as the parking lot, during the appointment.
In Person Sessions
Fort Collins
1221 E Elizabeth St, Suite 3
Across from Poudre Valley Hospital
Loveland
4190 N Garfield Ave, Suite 1
Directly off Highway 287
COVID
Masks are not required on site. If you would prefer your therapist wear a mask during session, please ask. We are more than happy to accommodate this for any reason.
Check-In
Please check in using the tablet in the entryway to let your therapist know you've arrived. If you have trouble with the tablet or there's a technical issue, your therapist will still come to the waiting room at your scheduled appointment time.
Virtual Sessions
Session Access
Telehealth sessions are accessed via the client portal.
New clients: For questions about accessing your teletherapy intake appointment, please email our team at info@fourpointscc.com.
Established clients: Your therapist will be your point person for questions about accessing sessions, however please reach out to the Four Points team if you need additional assistance.
Launching
Sessions
When it's time for your appointment, use the Client Portal page to log in by clicking your therapist's name. On the dashboard, you'll see your appointment day and time. Click the Launch button and when you therapist is available, you'll be able to click "Join Meeting."
(Note: You will not see the Join button until your therapist is available.)
Google Meet
Therapists may use Google Meet as a HIPAA-compliant back up option to the portal. Session invitations are sent via email and your therapist will let you know if this method will be used for your session. To join from the email invitation, click the link under "Join with Google Meet."
Frequently Asked Questions
Where should I look for my portal invitation?
Sometimes the invitation gets routed to promotions, junk or spam, and please keep in mind that the sender is TherapyAppointment rather than Four Points. If you're unable to locate it, please email info@fourpointscc.com to have a new invitation sent.
How can I reach my therapist directly?
Therapists share their business cards and direct phone numbers during the intake appointment. Contacting therapists directly is the preferred method for communication around scheduling sessions, cancelling appointments and other logistics once you're an established client, which allows therapists to receive calls and messages most quickly.
Who do I contact for insurance or billing questions?
Please send us a message at info@fourpointscc.com or let your therapist know you have questions and they'll connect you with a member of the team.
What should I do if I need help with the paperwork in the portal?
Please let us know so we can help. We can send paperwork in a different format or arrange for paper copies to be waiting for you if your appointment is in person.
Can I begin by attending virtually and switch to in person sessions later?
This depends on therapist availability. Many therapists do offer flexibility between virtual and in person sessions. We recommend letting your therapist know if you're interested in this.
How do I ask a question that isn't answered here?
Please contact us! We'd like to make sure your questions are answered and may be able to respond most quickly via email. You can reach the Four Points team at info@fourpointscc.com. You're also welcome to call the office at (970) 682-1337.