New Clients
What to Expect + Helpful Information
Consultations
If you're starting with a consultation, there is no charge for this appointment and your insurance will not be billed. Consultations are a maximum of 30 minutes, typically occur over the phone, and are a great opportunity to decide whether a therapist is the right fit for you.
Portal
A link from TherapyAppointment.com will be sent to the email address provided during scheduling. It expires in 48 hours.
If you need a new link, please email portal@fourpointscc.com. To create your account, click the link in the email. Please make note of your login information as the portal is used for many functions such as accessing teletherapy sessions,
communicating with our administrative team, and making changes to the credit card on file.
Payment
During portal registration, you'll be prompted to enter a credit card. We ask clients to save a card on file* as we've
found it not only simplifies processes, but clients experience it as more convenient than stopping to provide payment after each visit. Charges run within one week of sessions and often sooner.
*Please note clients with Medicaid plans are not asked to put a card on file.
Cancellations
We kindly ask for 24 hours notice, or one business day, in the event of cancellations. Sessions canceled with less than 24
hours notice incur a $75 fee. Please note Saturdays, Sundays and federal holidays are not considered business days and notice given on these days are considered provided the next business day. Appointments missed without prior notice (no shows) incur a $90 fee.*
*Please note this reflects an updated fee policy as of January 1, 2023.
Insurance
We are happy to accept in network insurance plans and ask that policy information be provided at the time of scheduling.
Missing information (ex: subscriber date of birth) may result in the need to reschedule if not received 48 hours
prior to the first appointment. Benefit information is sent via portal message before the first appointment unless the Four Points team does not have sufficient information to verify coverage or does not receive information with enough lead time.
Paperwork
Intake paperwork is located in the portal under My Docs & Forms. Please complete paperwork at least 24 hours prior to your appointment. This prevents utilizing a significant portion of the first appointment for paperwork and allows your therapist to spend more time learning about you and your goals.
Clients Under 12
If custody agreements or court orders are in place, it is critical that we obtain a copy in order for the client to be seen. Preferred methods for sending documents are uploading to the client portal or sending via email to info@fourpointscc.com. Alternatively, you may bring a hard copy to the office.
In Person Clients Under 12: A parent or legal guardian must accompany the client to sessions and we ask that you please remain on site during the appointment.
Office Locations
Fort Collins
1221 E Elizabeth St, Suite 3
Across from Poudre Valley Hospital
In Person Appointments
4190 N Garfield Ave, Suite 1
Directly off Highway 287
N. Loveland
See Directions for help finding us.
COVID
We no longer require masks on site, but if you would prefer your therapist wear a mask during session, please ask. We
are more than happy to accommodate this for any reason.
Check-In
Please check in using the tablet in the entryway. This lets your therapist know you've arrived. If you have trouble with the tablet or it isn't working, don't worry. Your therapist will still come to the waiting room at your scheduled appointment time.
Teletherapy Appointments
Session Access
Therapist preference regarding telehealth platform varies. Both platforms used at Four Points are HIPAA-compliant and accomplish the same objective- getting your therapist to you virtually!
New clients: You'll be informed about how to access your session at the time you schedule your first appointment. If you have questions about your first teletherapy appointment, feel free to email info@fourpointscc.com and we'd be happy to help you.
Established clients: For those already working with a therapist, your therapist will tell you how to access the session. The majority of therapists use the platform built into the portal (TherapyAppointment). If your therapist didn't specifically state the method to access your session, it's very likely you will login to the portal and launch the session there.)
TherapyAppointment
The client portal hosted by TherapyAppointment has an integrated telehealth platform. To find the portal login, go to Client Portal and click your therapist's name. On the day of your appointment, please log in and you'll see the appointment a Launch button. This opens a window with a virtual waiting room and a video feed will begin when your therapist joins. To avoid difficulties with the software, we recommend making sure your browser is updated to the latest version.
Google Meet
Links to Google Meet sessions are sent via email. You can add the session to your calendar if you'd like or simply open the email invitation when it's time for your appointment. To join from an email, click the link under "Join with Google Meet."
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Before Your First Appointment
Frequently Asked Questions
I had difficulty with the online paperwork.
What should I do?
Please let us know and we can help. If your appointment is in person, we'll arrange for paper copies to be waiting for you. If your appointment is virtual, we can send you a pdf version.
I have questions about my insurance or payments.
Who should I contact?
You are welcome to email claims@fourpointscc.com or call the office at 970-682-1337. (We're often able to respond to emails more quickly than phone calls.)
My first appointment is set for teletherapy.
Am I able to switch to "in person" sessions later?
This is dependent upon therapist availability. Many therapists do offer flexibility between teletherapy and in person sessions, so we recommend letting your therapist know if you're interested in this. In general, it is often possible to switch an in person appointment to teletherapy, even with short notice, for example due to illness. It may not be possible to switch from teletherapy to in person sessions, however, as some therapists work remotely on certain days and/or may have a wait list for office appointments.
How can I reach my therapist directly?
Your therapist will share their direct number with you during your intake appointment. This is the preferred method for managing logistics related to scheduling after your first appointment. Your therapist will be aware that you've contacted them more quickly than by calling the main office number.
I can't find my portal invitation.
Where should I look?
Sometimes the invitation gets routed to promotions, junk or spam, and please keep in mind that the sender is TherapyAppointment rather than Four Points. If you're unable to locate it, please email us at portal@fourpointscc.com and we'll be glad to assist you.
I have a question that isn't answered here.
Please let us know! We'd like to make sure your questions are answered. For the quickest response, please email info@fourpointscc.com. You're also welcome to call the office at 970-682-1337.