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New Clients
Before Your First Appointment
If you're starting with a 15-30 minute consultation, you will receive a phone call from the therapist at the scheduled time. There is no charge for consultations and insurance is not billed.
Consultations
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A link to intake paperwork is included in your appointment confirmation email and we kindly request that paperwork is completed prior to the appointment. This helps avoid using time in your initial session to complete paperwork.
Paperwork
Payment
A secure credit card authorization form is contained in the intake paperwork. We ask for a card on file to simplify administrative processes and clients find it to be more convenient than providing payment at each visit. Charges generally run within one week of sessions. We do not ask clients with Medicaid to submit a credit card.
We request 24 hours notice (one business day) in the event of cancellations. Appointments missed without notice (no shows) or canceled with less than 24 hours notice will incur a fee equal to the full rate of the session. Saturdays, Sundays and federal holidays are not considered business days and notice given on these days is considered to be provided the next business day. Please see the financial policy contained in the intake paperwork for more information about fees. Due to regulations of Colorado Medicaid, clients with Medicaid are not subject to fees.
Cancellations
Insurance
Policy information is requested at the time of scheduling and must be returned at least 48 hours before your first appointment. Missing or inaccurate information may result in the need to cancel or reschedule your appointment. Benefit and payment information is sent by email, text or phone call.
Check In
​​When you arrive for your appointment, please check in using the tablet in the entryway. If you have trouble with the tablet or there's a technical issue, your therapist will still come to the waiting room at your scheduled appointment time. If you are attending virtually, there is no check in process and your therapist will join the meeting room at your scheduled time.
Under Age 12
Documentation of legal agreements or actions impacting the care of clients under age 12 must be provided prior to the first appointment. Examples include actions related to parental rights or medical decision-making authority. Please refer to the Direction for Treatment of Minors form in the intake paperwork for guidance on required documentation. Documents can be emailed to info@fourpointscc.com.
Clients under age 12 attending sessions in person must have a parent or legal guardian on site or in the immediate vicinity of the building for the duration of the appointment.
Teletherapy
Virtual sessions are hosted on a HIPAA-compliant version of Google Meet. A link to the session will be emailed to you before your appointment.
Contact
Your therapist will provide their direct phone number during your initial appointment. For scheduling matters, please contact your therapist directly rather than contacting the main phone line or email address. This allows your therapist to receive messages more quickly.
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