New Clients

What to Expect  + Helpful Information

Before Your First Appointment

Consultations

If you're starting with a consultation, there is no charge for this appointment and your insurance will not be billed. Depending on the way your consultation is set up, you may have provided information that enabled a portal invitation to be sent, or we may set that up for you after your consultation if you choose to move forward with services.

Portal

A link from TherapyAppointment.com will be sent to the email address provided during scheduling. It expires in 48 hours. If
you need a new link, please email portal@fourpointscc.com. To create your account, click the link in the email. Please make
note of your login information as the portal is used for many functions such as accessing teletherapy sessions,
communicating with our administrative team, and making changes to the credit card on file.

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Payment

During portal registration, you'll be prompted to enter credit card information. We ask clients to save a card on file as we've
found it not only simplifies processes, but clients experience it as more convenient than stopping to provide payment at
each visit. Charges are run within one week of sessions, and usually sooner. (Please note clients with Medicaid are not
asked to put a card on file.)

Cancellations

We kindly ask for 24 hours notice (one business day) in the event of cancellations. Sessions cancelled with less than 24
hours notice or missed without notice (no shows) will incur a $75 fee. Please note Saturdays, Sundays and federal holidays
are not considered business days and notice on these days will be considered provided the next business day.

Insurance

We are happy to accept in network insurance plans and ask that policy information be provided at the time of scheduling.
Missing information (such as the subscriber's date of birth) may result in the need to reschedule if not received 48 hours
prior to the first appointment. Benefit information is sent via portal message before the first appointment unless we do not
have sufficient information or do not receive information with enough lead time.

Paperwork

Intake paperwork is located in the portal under "My Docs & Forms." Completion at least 24 hours prior to your
appointment will allow your therapist to review the paperwork ahead of your intake and spend more time focusing on you
and your goals. If needed, paperwork can be completed at the office with prior notice.

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Clients
Under 12

In person: A parent or legal guardian must accompany the client to sessions and we ask that you please remain on site.

In person and teletherapy: If custody agreements or court orders are in place, it is critical that we obtain a copy in order for the client to be seen. Please upload a copy to the portal (preferable) or bring a hard copy to the office.

Location

In Person Appointments

Our address is 1221 E Elizabeth St in Fort Collins across from Poudre Valley Hospital.
Visit the Contact tab for tips on finding us. We recommend allowing a few extra minutes for your first trip to the office.

COVID

We no longer require masks on site, but if you would prefer your therapist wear a mask during session, please ask. We
are more than happy to accommodate this for any reason.

Check-In

Please check in using the tablet in the entryway to let your therapist know you've arrived. If you have trouble with the tablet or it isn't working, don't worry- your therapist will still come by the waiting room at your scheduled appointment time.

Session Access

Our therapists have different preferences for the platform they use for sessions. Both platforms are HIPAA-compliant and both accomplish the same objective- getting your therapist to you virtually! Typically you'll be informed about how to access your session at the time you schedule the intake appointment. If you aren't sure, though, feel free to email info@fourpointscc.com and we'd be happy to check for you.

Teletherapy Appointments

Zoom

Zoom sessions are accessed through the client portal. If you need help finding the portal login page, you can go to fourpointscounselingcenter.com/client-portal and click your therapist's name. On the day of your appointment, after logging in, you'll see the appointment day and time with a button that says "Launch." This will open Zoom and the video feed will begin when your therapist joins. To avoid difficulties running Zoom, we recommend making sure your browser is updated to the latest version.

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Google Meet

Links to Google Meet sessions are sent via email. You can add the session to your calendar if you'd like or simply open the email invitation when it's time for your appointment. To join from an email, click the link under "Join with Google Meet."

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PORTAL TROUBLESHOOTING

If you're logged out of the client portal repeatedly (for example, while completing paperwork), this is usually caused by having more than one portal window open at once. Please ensure you are logged in from only one window and do not have any minimized browsers or windows open to the portal. If this doesn't fix the issue, clearing cookies for the site will usually resolve it.

 

If the issue persists, please send an email to portal@fourpointscc.com and we'll gladly send you paperwork to complete by another method or help you with anything that you need. 

Frequently Asked Questions

I had difficulty with the online paperwork. What should I do?

No problem, please let us know and we can help. If your appointment is in person, we'll arrange for paper copies to be waiting for you. If your appointment is virtual, we can send you a pdf version.

How can I reach my therapist directly?

Your therapist will share their direct number with you during your intake appointment. This is the preferred method for managing logistics related to scheduling after your first appointment. Your therapist will be aware that you've contacted them more quickly than by calling the main office number.

I have questions about my insurance or payments. Who should I contact?

You are welcome to email claims@fourpointscc.com or call the office at 970-682- 1337. (We're often able to respond to emails more quickly than phone calls.)

My first appointment is set for teletherapy. Am I able to switch to "in person" sessions later?

This is dependent upon therapist availability. Many therapists do offer flexibility between teletherapy and in person sessions, so we recommend letting your therapist know if you're interested in this. In general, it is often possible to switch an in person appointment to teletherapy, even with short notice, for example due to illness. It may not be possible to switch from teletherapy to in person sessions, however, as some therapists work remotely on certain days and/or may have a wait list for office appointments.

I can't find my portal invitation. Where should I look?

Sometimes it gets routed to the promotions, junk or spam folder, and please keep in mind that the sender is TherapyAppointment rather than Four Points. If you're unable to locate it, please email us at portal@fourpointscc.com and we'll be glad to assist you.

I have a question that isn't answered here.

Please let us know! We'd like to make sure your questions are answered. For the quickest response, please email info@fourpointscc.com. You're also welcome to call the office at 970-682-1337.